F & R Auto (F & R) is the desire of John Ford and Michael Ronald who together have 30 years experience as auto mechanics. Both have a dream of starting up their own company and offering better service to their clients than competitors.
The objectives over the next three years for F & R Auto Repair are the following:
Sales revenues increase steadily through year three.
Institute a program of superior customer service through rigorous evaluation of service experience.
Hire three more mechanics.
1.2 Keys to Success
In the auto repair industry a company builds its client base one customer at a time and mostly through word of mouth marketing. With this in mind, the keys to success for F & R Auto Repair are:
Constant contact with clients so as to keep them informed about the state of their automobile and the repair job progress.
Knowledgeable mechanics that are friendly, customer oriented, and will take the time to explain to customer the intricate nature of our business and our work.
The mission of F & R Auto Repair is to provide high quality, convenient and comprehensive auto repair at low cost. The most important aspect of our business is trust. It is the goal of our firm to have 100% customer satisfaction in regards to quality, friendliness, time to completion and to discover new ways to exceed the expectations of our clients.